Frequently asked questions
The details, made simple.
A few useful answers before you shop.
Can I place an order now?
Yes. Add items to your bag, sign in or create a verified account, and review your delivery details and final quote before paying securely through Stripe. Adding an item to your bag alone does not reserve it or create an order.
Where do you ship?
Our launch delivery area is the contiguous 48 United States. Orders ship from Bothell, Washington. See shipping & delivery.
Is shipping charged per order or per item?
Free standard shipping and handling when merchandise payments collected at checkout total $150 or more. Pay-in-full orders qualify using the merchandise total after the 10% discount; installment orders qualify using the combined merchandise down payments. Tax and shipping do not count toward $150. Otherwise, shipping and handling is $19.99 per order, not per item. Packaging is included in either case. Contiguous U.S. only. Dispatch is within 3 business days of order and payment confirmation. Carrier transit time is additional.
What is your return window?
We offer 30-day returns after delivery. Contact support@shopelegante.online before sending an item back. See returns.
Which payment methods do you accept?
Credit and debit cards and eligible Apple Pay, Google Pay and Link payments are available through Stripe. Options shown at secure checkout vary by device, browser and eligibility.
How will the monthly plan work?
The plan is a quoted down payment followed by 12 monthly payments, with no interest charged by ELEGANTÉ. Review the total, every payment date and amount, and the purchase agreement before paying. Installment purchases require your separate authorization for automatic monthly card payments. Your secure account shows your payment schedule and billing options.
Will a payment plan build my credit?
No credit-bureau reporting is currently connected. Installment payments do not automatically build credit or create a credit-reporting record.
Does a product photo confirm the exact color or condition?
Some catalog images are reference photos and may show a different color or condition. Review the listed variant and contact support before ordering if you need condition or material details. Stock is checked again at checkout.
How can I get help?
Email support@shopelegante.online. Include an order reference or item name where relevant. Do not send payment credentials or passwords.